RETURNS & EXCHANGE

If there is any dissatisfaction, please email info@pine43.com, we will do our best to help you address the problem.

We accept returns or exchanges within 7 days of delivery date. After 7 days all sales are final. Returns must include all original receipts, tags and accompanying packaging.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  To complete a return email info@pine43.com with your Order Number and reason for return. We will email you with a Return Authorization code which must be included in the package. We cannot issue refunds or exchanges for items returned without an accompanying code.

Return packages must be mailed within 7 days of receiving your return confirmation number. Returns mailed more than 7 days after the date of your return confirmation will not be accepted. Any item not in its original condition is damaged or missing parts for reasons not due to our error will not be accepted. 

All shipping and insurance costs are non-refundable, and are at the expense of the customer. We are not responsible for any lost or stolen merchandise incurred upon return shipping. We reserve the right to refuse any returned item that does not meet our return policies.

All sale items are final.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that your returned item has been received and a refund has been approved or rejected. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Please allow up to 10 days for your refund to process.